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1.0

Paid $3000 for one window last summer. The window has a crack.

Called Champion 2 weeks ago and spoke to Melissa the person who answers the phone, can't answer any questions but can give snide remarks. We told Melissa then that we needed a weekend appointment to have the window repaid and she stated she would have a technician call. As of yet we have received no call from this technician. We called again and believe it or not we got Melissa who remembered the conversation but does not know the name of the technician she gave the message to.

When asked today for a supervisors name she tried to give me initials. I asked if there was a manager there now and she stated no, there is no fire. Not sure what she met by that and quite frankly she must not have been trained properly on how to deliver an exceptional customer experience so we will ignore her ignorance.

Do not buy from this company there quality of service and product are less than satisfactory and you can find a much better product out there with a company that is committed and stands by their product. It looks like you need to file them with the magistrate to get them to repair their cheap product!

Reason of review: Bad quality.

Location: Pittsburgh, Pennsylvania

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