Champion Window Complaints and Reviews

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Champion Window
Main address: 12121 Champion Way 45241 Cincinnati OH
513-346-4600, 888-296-7788, ,
  • 34+2 mobile complaints
  • $91.1K claimed losses
  • $2.5K average
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  • Jul 18
  • Building Services
  • Broken Window Lock
  • 69

Porch enclosure installed 12/20/12--really looked good--_installation a little longer than expected--12/2/13 called about a broken lock on window. Said they would order part and then schedule appt. first week in January called and was told weather caused problems, blah, blah , blah. Calls every week until lend of Feb. Said they would call. Door became hard to lock in June. Called and they... Read more

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  • Jul 15
  • Home Construction and Repair
  • Pittsburgh, Pennsylvania
  • Sunroom
  • 58

I bought a house almost 4 years ago where Champion put on a sunroom and deck. The first day I moved in my foot went right through the floor boards. Champion said I was covered for 1 year by their warranty for being a new owner of the house. They sent a guy out for $89.00 who said yeah that needs fixed we will be in touch. It took over a month, me contacting the BBB, and calling over 4 times... Read more

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  • Jun 24
  • Household Services
  • Middletown, Connecticut
  • Replacement Windows
  • 87

We had our entire house done with Champion replacement windows. When we contracted to have them replaced, there was dry rot on all the existing window casings. I was assured that the dry rot would be taken care of when the windows were installed. The installers were supposed to put new wood to replace where the dry rot was located. Their cure was to cover the dry rot with aluminum flashing. I... Read more

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  • Jun 20
  • Building Services
  • Newtown Square, Pennsylvania
  • Sun Room Addition
  • 81

Called Champion about a mold problem....Tech came out took pictures & said they would get back to me....2 weeks later no response....called the service manager finally after 2 weeks he stopped in, never looked at the outer roof, said he didn't know what the stain was & would get back to me after he consulted with his team ( took pictures). No response, called their NJ office, left a... Read more

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  • Jun 14
  • Building Services
  • Troy, Michigan
  • Estimations
  • 164

We had a representative from Champion come out today to give an estimate on windows, gutters, siding and facia. Hal showed up. On time and was nice for about the first half hour then when it came down to crunching numbers out came jekyll and hyde. He proceeded to tell us we needed to purchase about 6 more squares than other companies quoted and proceeded to tell us we'd be better off choosing... Read more

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  • Jun 13
  • Building Services
  • Baldwin, Pennsylvania
  • Greenhouse Window
  • 1
  • 187

We bought a greenhouse window almost 10 years ago, like it, no problem until now. We noticed that the back glass was beginning to fog between the glass so we called for a replacement since there is a lifetime warranty. We were told someone would be out to look & replace if necessary & scheduled an appointment for about 3 weeks later. Well the truck pulled up the man looked at the... Read more

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  • Jun 03
  • Home Construction and Repair
  • Las Vegas, Nevada
  • Broken Locks
  • 153

I recently moved into a home that has Champion Windows. This house has a total of 16 windows that should be able to be locked. Of the 16 windows, there are a total of 9 broken locks. I guess I shouldn't be too worried since each window should have 2 locks making it a grand total of 32 locks. A couple of these windows have both locks broken on them so they do not lock at all. Not a problem, you'd... Read more

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  • Jun 02
  • Building Products
  • Pennsauken Township, New Jersey
  • Windows And Doors
  • 114

I went to the NJ location in pennsauken with a friend, that is a customer. Overall, if I'm interested in getting windows from this location. I would probably not after my visit. I witnessed a GM that is aggressive, if you speak one sentence, he will respond with two sentence or more. The GM does not have a clear understanding of the CEO Jim Mishler's goal of "unsurpassed customer service" because... Read more

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  • May 30
  • Building Products
  • Baldwinsville, New York
  • Poor Quality Windows
  • 110

We had windows put in 2years ago. The caulking around the windows is peeling and looks terrible. I called 4 days ago and have not heard a thing. I was not happy 2 years ago and I am still not. Run do not walk from doing business with champion window company. Many promises are made but no follow through. Turnover with staff is huge. The people they hire to put in the windows do not know what they... Read more

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